求人詳細
COMPANY OVERVIE
A wholly owned subsidiary of a major Japanese general trading company and a global integrated business enterprise, founded on June 28, 1955 and headquartered in Düsseldorf, Germany. It provides value-added services in a variety of fields, including environmental business, energy, machinery, infrastructure, and power generation. The company offers efficient distribution services, project financing, joint venture partnerships, and coordination of large-scale projects from research to market development.
JOB RESPONSIBILITIE
As an IT Support Engineer and a member of the internal IT team, you will be responsible for user support. Specific duties include,
Day-to-day IT-related user support
PC setup/kitting (Windows 11 will be introduced this summer)
Mobile device management (iTunes, Mobileiron)
Server and network management
Network trouble shooting (Authentication via ISE or Aruba)
Support HW (Printer), SW (Office, Google Crome, OS upgrade)
Respond to user requests (PDF editing software installation)
Check paper jam of printers and solve problems (contact vendor and order technician)
Troubleshooting when access points in the network could not be identified
IT projects from head office (Windows 11 implementation, IT projects at Local, support for NIS2 work, backup availability, vendor management when installing printers, working with teams to prepare, etc.)
DCHP, DNS network configuration and resetting
VPN related (can be taught after joining the company/Pulse Secure)
Troubleshooting Wi-fi related issues
Mobile (knowledge of MDM and Mobileiron is preferred, but training is possible)
Attractive points
We value teamwork as we work as a team rather than working alone.
Although German employees are the most common for user support, there are also Japanese and other nationalities on the staff, allowing them to work in a global environment.
In addition to the basic salary, Christmas bonus and bonuses based on individual performance are also available.
JOB REQUIREMENTS
COMPETENCY (“Must”) *Must meet all of the following requirements
3+ years of user support experience in IT industry or internal IT
Basic network knowledge (switches, Wi-Fi, DNS, etc.)
Knowledge of Windows environment (Active Directory, O365, etc.)
Business level German
Business level of English
[Preferred Requirement].
Business level Japanese language skills
BENEFITS
Fixed-term employment (2 years) / Full-time
However, after 2 years, there is a track record of hiring permanent employees.
Working hours: 9:00-17:30, 1 hour lunch break, 37.5 hours per week
Paid vacation: 30 days
Location: Dusseldorf
Apply online or feel free to contact me directly for more information about this opportunity.
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